Shipping Policy

📦 How We Ship Your Order
* Every order is carefully packed in our US warehouse
* All packages come with tracking no.
* Free standard shipping on ALL orders - no minimum purchase!

⏱️ Delivery Timeline
* Orders confirmed: Within 24 hours
* Package preparation: 1-2 business days
* You'll receive tracking info as soon as your package ships!

Estimated Delivery:
* Standard shipping: 7-12 business days
* Most customers receive packages in 7 days or less
* West Coast: 7-9 business days
* East Coast: 8-10 business days
* Central US: 10-12 business days

🌟 Track Your Package
* Tracking number sent via email & SMS
* Real-time updates available
* Log into your account to check status anytime
* Haven't received tracking? Contact us - we're here to help!

📍 Delivery Coverage
* Free shipping to all 50 US states
* Currently unable to ship to:
- PO boxes
- APO/FPO addresses
- US territories
- International addresses

⭐️ Our Shipping Promise
* We monitor every package until delivery
* Package delayed? We'll investigate for you
* Missing package? We'll send a replacement
* Your satisfaction is our top priority!

💝 Need Help?
* Questions about your order? We're here!
* Email us: enquiries@kalyxpets.com
* Message us: Live chat and whatsapp available Mon-Sun 7pm-10am est
* Response time: 1-2 business hours

✨ Note
* Delivery times might be longer during holidays
* We'll notify you of any unusual delays
* Weather or customs might affect delivery times
* Contact us anytime for status updates!